1 Terms and Conditions
In these Terms and Conditions :
- 'product(s)' means exercises
and/or sets of exercises and other related material as provided for download on
the Help Them Read website
- 'website' means the site Help Them Read at www.helpthemread.co.uk
- 'we' 'us' or 'our' means Help Them Read
- 'you' or 'your' means the customer.
This agreement constitutes the entire and only agreement between us and you relating
to the supply from us and purchase by you of product from the Help Them Read web
site.
2 Acceptance
These terms of sale cover your purchase of the product and its
use. Our agreement allows you to use the product only with one child and his/her
siblings or with a single adult. You must not transfer the product to any other
person(s) or use it with more than one person, other than as described here. Use
with other adults or children requires the purchase of additional products.
3 Product
We will try to make sure the product downloads to your computer correctly and immediately
at your request, after payment has been cleared. However, sometimes this may be
affected by factors we cannot control, for example, interruptions to internet connections
due to faults in networks or third party suppliers and we will not be liable for
any delay caused by them. In addition we will not be liable to you in any way for
failures, defects or delays in the delivery of the product which are caused by one
or more of the following reasons:
- You have provided incorrect or incomplete payment
or log-in information.
- Your computer, for some reason, is prevented from downloading.
- Your computer memory is full and has no additional capacity to receive the product.
- You accidentally erase product provided to you or cannot find it in your computer,
after downloading it.
- Your computer does not have the software needed to use the
product.
As you have chosen to order product from the website, you agree that you
have had opportunity to check, prior to ordering, the product's suitability. We
accept no liability for product which you subsequently deem is not suitable for
your purpose. In particular, the Assessment is provided as a general purchasing
guide and is not intended to be a specific statement of a person’s reading ability.
We promise you that:
- Provided you have properly downloaded and paid for it, you
have the right to use the product as specified in (2) above;
- The product downloaded
directly from our website will be free from any viruses, trojans or other malicious
content;
- If you register, any product you purchase is available to you to download
again, at no extra charge, for a period of 1 year after purchase, provided it is
to be used only as specified in (2) above.
4 Purchasing
Product is purchased when
it is paid for and downloaded, from the Help Them Read website. Payment options
are offered on the website and following successful completion of the payment process,
product download can begin. All prices are expressed inclusive of applicable VAT
unless otherwise stated.
5 Liability
We are only liable to you as set out in this
agreement. We have no other duty or liability to you. Our entire liability to you
for something we or anyone who works for us does or fails to do will be limited
to the value of your order. We are not liable to you in any way for any loss of
income, business or profits, or for any loss or damage that was not reasonably foreseeable
at the time you entered into this agreement. For the avoidance of doubt this includes
direct, indirect and consequential loss. We will not be liable to you if we cannot
carry out our duties or provide our services because of something beyond our reasonable
control. Other than any assurances we have provided in the preceding paragraph,
all warranties, representations, conditions or other terms either expressed or implied
in relation to this Agreement are excluded and limited to the maximum extent permissible
by law.
6 Personal Information
We may hold a number of items of personal data about
you which you provide to us. This information and information about the use of our
service is used by us to provide our services to you and for research purposes.
From time to time we may use your details to send you information on offers, including
material about other carefully selected companies, or for market research purposes.
By accepting this Agreement you agree to that use, but you can stop us sending you
this information at any time by emailing ask@helpthemread.co.uk.
7 General
This
Agreement is personal to you and it does not confer any benefit on any third party
under The Contracts (Rights of Third Parties) Act 1999. This Agreement shall be
governed in all respects by, and construed in accordance with, the laws of England
and Wales and shall be subject to the exclusive jurisdiction of the Courts of England
and Wales.
Privacy Policy
We believe it is important that we are transparent and
clear about the information you give to us and how we use it. By using our website,
whether browsing or using it, you agree to what is written here. We will update
these from time to time and you should check in here when you visit our website
to see any changes. This website is owned by Help Them Read. We sometimes use third
parties to provide technical services and your information may be held by them.
These companies may be based overseas. That information will be held under licence
from us. Our privacy policy relates only to information that we obtain from you.
If you visit a website operated by a third party through a link included on this
website, your information might be used differently by the operator of the linked
website.
The type of information we will collect about you includes:
- your e-mail
address and other information you provide during the registration process
- the
information included in any online services to which you subscribe
- details about the products you purchase
information you complete in relation to our customer
surveys and competitions
- information that you input at any time via our website
information that we collect by any cookie or analysis of your use of our services.
The information you provide to us when using this website will be processed for
the following reasons:
- to administer your user account with us
- to process any
request for products or services supplied by us
- to notify you from time to time
of our bulletins, information packs, products and services both to customise this
website according to your intereststo comply with our statutory and regulatory
obligations.
We will never collect sensitive information about you without your
explicit consent.
Any information that we collect about you is stored electronically
on our database. It may also be printed and stored in our filing system.
We will
keep your personal information confidential except to the extent that we are compelled
to disclose it by law (for example where fraud or other crime is involved) or to
comply with an instruction of a regulatory body of competent jurisdiction. You authorise
us to share this information with any regulator or similar legal body.
From time
to time we may be called upon to demonstrate our maintenance of certain professional
standards as set by appropriate authorities and/or to satisfy our auditors and/or
to comply with statutory requirements and this may mean the review of sample information
including yours by the relevant personnel. Please note what is said above about
our technical partners.
If you believe that the information we hold about you is
inaccurate or if you wish us to cease processing your data for any particular purpose
or purposes, e-mail us at ask@helpthemread.co.uk.
To comply with the Data Protection
Act 1998 we adhere to strict security procedures. The personal information which
we hold will be held securely to ensure no unauthorised disclosure or access.
Unless
you tell us not to, when registering, we will contact you from time to time in the
future for marketing purposes, concerning products and services that may be of interest
to you.
Unless you tell us not to, when registering, we may also pass on your information
from time to time to selected third parties who have products and services that
may be of interest to you.
If you wish at any time to stop receiving any marketing
communications from us, email us at ask@helpthemread.co.uk. Should you wish to obtain
a copy of the personal data that we hold on you, please send an e-mail to ask@helpthemread.co.uk.
As soon as we are satisfied as to your identity and upon payment by you of a £10
charge to cover our administration costs, we will send to you, within 40 days, a
copy of all the data that we hold concerning you.
If you have a complaint regarding
any breach of this privacy policy, contact us at ask@helpthemread.co.uk. When we
receive the complaint, we will review it and ensure that we are in compliance with
our privacy policy and all applicable laws. We will contact you within 40 days of
receiving your complaint to inform you of the results of your complaint.
When visiting
our Webpages, we use tracking technologies which record information about you automatically.
This can include using a cookie which would be stored on your browser. We automatically
collect and store only the following information about your visit:
- the internet
domain and IP address from where you access our website; the type of browser software
and operating system used to access our website;
- the date and time you access
our website;
- the pages you enter, visit and exit our website from;
- if you linked
to our website from another website, the address of that website; and
- information
about the products and services you select from our website.
We use this information
to help us identify click stream patterns, to improve our website and to learn about
the number of visitors to our website and the types of technology our visitors use.
We use this information to ensure that our web pages stay compatible with a selection
of browsers and systems and thereby ensure that the pages appeal to a wide audience.
We also use this information to refine and improve our offering to you. If we cannot
use such technology it is possible that certain functionality of this site might
be affected, you might not be able to access certain web pages and we might not
be able to process information including any order from you.
Help Them Read works
with a number of companies that provide technical services to enable us to provide
you with the products and services we offer. We believe in working with the most
appropriate companies and sometime these are based overseas and they may be outside
Europe. These companies may be required to carry out one or more functions and this
means they may be holding, using or processing your information to achieve that
purpose. These companies are generally specialists in their fields and comply with
relevant standards to keep your information secure.